Aug 172013
 
Note: I wrote the following piece for the Batavia Chamber of Commerce newsletter, but thought it might be of interest to the readers of my blog
I’ve been accused of focusing too much on images of death, but bear with me, you just might find the questions I am about to ask confusing and irritating enough to be useful.
What if the greatest challenge to your organization is that everyone expects it to be immortal?
We race books like Built to Last to the best seller list because we expect organizations and institutions to be impervious to the vagaries of imperfect economies and unpredictable politics.
To be sure, we are in awe of human creations that survive the limits of our fragile lives. I recall the wonderment of experiencing a few of the celebrated cathedrals of Europe.
But what if organizations are more valuable as organic, less stable, human creations? Consider human mortality. (Here is where I estrange those troubled by thoughts of death). It is no secret that, as people age, they become more aware of their mortality and begin to ask questions about what their time here might have meant. Conversely, if we were immortal, the need to make every passing moment a thing of beauty becomes less imperative. There would be plenty of time tomorrow—and the infinite tomorrows beyond that—to accomplish something of depth and meaning.
So what about your organization. I assume it exists to accomplish something of depth and meaning. To create products and services that add value to peoples’ lives…offer meaningful employment…make the world better, safer or more beautiful…or just to create wealth (however you define that easily misunderstood word).
Does it change the mission, vision and values you hold dear if you knew the institution you are building will, with no possibility of reprieve, cease to exist in five years? Even if it doesn’t alter the words, does it change their urgency? Does your heart skip a beat as you ponder how you must now turn those words into results prior to some uncompromising deadline? What if, as a result, mission, vision and values became more important than next quarter’s net income?
These questions occurred to me on one of my many journeys afoot. As the images flew, I began to ask how mortality might change my view of the Batavia Chamber. How might our goals and priorities change if the Board had to disband the Chamber at age 65 in the year 2018?
The Chamber’s purpose is to create a dynamic culture where business and community enhance one another. How might we renew our effort if we had only five years. Our vision is for Batavia to be a destination for people to grow themselves, their family, their business and their community. If that became the Chamber’s destination in a mere five years, what must we do differently this afternoon…and tomorrow? With a mission to advocate for, build relationships with, and educate our members for the benefit of the community, how should we redouble our efforts and set different priorities?
I know…this all has little meaning because our institutions are build to last. But you are not, so from your perspective, the organization you now run or support will only last a few more years. With that awareness to the fore, is there something you might do differently knowing it truly is a matter of life & death?

 

Feb 032012
 
At the end of a very successful, and completely redesigned, Chamber event, I turned to a member of the Board and told him I felt much of the success emanated from having turned many of the evening’s details over the young man who was emcee. “You should do that more often!” he suggested. The lightness of the moment did not ameliorate the painful way the comment pierced my psyche with its implication that I am otherwise too controlling. I need to tease apart, and try to understand, what the comment means, and how I will use it to move forward.
Having planned and executed hundreds of events in my life—everything from small, casual lunches to community events capturing the attention of tens of thousands, I have long wandered the hallways that define event planning and project management.
There are many doors that can be traversed in moving from concept to completion. Some lead into rooms filled with riches. They included “vision”, “mission”, “goals”, “values”, “teamwork”, “planning” and “attention to detail”.
There are other doorways labeled in less-flattering ways. “Overly-controlling”, “my way or the highway” and “closed to new ideas”. These are the rooms one is not supposed to visit along the journey. But I wonder?
The 1984 Los Angeles Olympic Games were organized under the attentive eye of Peter Victor Ueberroth. Through his leadership, those games became the first privately financed Games and resulted in a surplus of nearly $250 million that supported youth and sports activities across the United States. Compare that to the Montreal Games just eight years earlier that left that city with debt that burdened its citizens for 30 years. For reimagining the financial foundation of the Games, and perhaps even rescuing them from ruin, Ueberroth was awarded the Olympic Movement’s highest honor: the Olympic Order in gold. He was also named Time magazine’s Man of the Year in 1984.
In the last few months, the creative genius of Steve Jobs, founder and visionary behind Apple computer, has been splashed across every medium of communication imaginable, including those that wouldn’t have existed had it not been for Jobs’ vision.
But if you read reports of these two visionaries, they traversed all transoms I have seen along the hallways I have traveled. Each used vision, mission, values and teamwork in extraordinary ways. But make no mistake, for each, much of their vision was so clear and inviolate—contained so much personal passion—there was to be no compromise.
I once had the great joy of spending time with Dee Hock, founder and CEO Emeritus of Visa International, considered to be one of the greatest businesspersons of the 20thcentury. Similar to Peter and Steve, he founded Visa on a vision and set of values on which he simply refused to compromise. When I asked him why, he said, “I had a sense that if I didn’t take a stand something in me would die.”
I do not, nor will I ever, deserve to even be in the shadow of the likes of Peter, Steve or Dee. But in my own very, very small way, I have plied my creativity to help midwife a future slightly brighter than the past that preceded it. There have been many times I have crossed the thresholds of the politically correct doorways. And many times I borrowed from the rooms generally banned, and, when standing my ground on those things I felt were critical, I wielded the less desirable weapons of “overly-controlling” and “closed to new ideas”.
So let me return to the comment that sparked this discourse. I have a vision and set of values upon which the event in question has been built over the 8 years it has been under my watch; principles upon which I would never compromise. I turned the details of the evening over to our young emcee because I have worked with him enough to know he truly understood. And while he built the evening in new a creative ways, the foundation was never under attack. If “You should do that more often” means allowing for creativity within the boundaries defined by the vision and values I believe are essential for success, I am in full agreement. If I allowed those values to be violated, however, I too would feel as though “something in me would die.”